About the client

Tom Lee knows healthcare.

His first company, Epocrates, exited to Athena Health, and was the first medical product in Apple’s app store. His second company, One Medical, went public and was recently acquired by Amazon.

Now on his third company, Galileo, Tom’s mission as a serial healthcare entrepreneur and physician is to solve patient care systemically for everyone.

“I ended up being an
entrepreneur out of
responsibility.”
Dr. Tom X Lee,
Founder & CEO
Our approach

Mapping what healthcare delivery should look like

We partnered with Tom and the founding Galileo team to define product requirements and visualize application workflows. We questioned all assumptions about the current healthcare system, and articulated through design what it would take to increase care quality, achieve cost reductions for payors, and improve patient outcomes.

Starting from scratch, our team created low fidelity UX wireframes and a prototype of the first version of Galileo's iOS application.

We built upon anecdotal feedback from physicians and patients, our own user research, and Tom and his team's decades of wisdom in healthcare.

Telehealth... but thoughtful

Patient intake, onboarding, profiles, prescriptions, chat, health records, and other core workflows were all tactfully designed.

Alongside Galileo's engineering team, our developers then built multiple applications for the platform's technical infrastructure. We focused on the admin portal, creating dashboards for physicians and communication interfaces for patients. We integrated third party services, optimized databases, consolidated medical records, and created an ecosystem of tools to effectively administer care.

The result

An unmatched experience

Having launched, Galileo has touched more than 100,000 lives to date.

With a robust technology platform, concierge-like service, and multi-specialty clinicians, Galileo has created a care delivery platform that’s improving health outcomes and tackling health inequities across the U.S.

“Galileo represents our best thinking today, at the edge of a
new frontier.”
Dr. Tom X Lee,
Founder & CEO